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Operating model & process
Understanding how work actually flows today, where friction exists, and how operating models and processes need to change.
What we work on
Kelward helps organisations redesign the operating system around people, process, decisions, information and technology.
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Decision authority & accountability
Clarifying who or what may recommend, decide, approve, execute and review, and where accountability ultimately sits.
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AI-enabled operations
Determining where rules, automation, AI and human judgement should sit within the operating system to improve performance.
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Information & evidence flows
Designing how information moves, where it is held, how decisions are supported and what evidence needs to be retained.
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Assurance & implementation
Ensuring new ways of working are operationally credible, governable, auditable and capable of being implemented in practice.
About Kelward
Start with the operation, not the technology.
Kelward helps organisations redesign how work gets done, decisions get made and technology gets used as AI becomes part of the operating environment.
We work across process, information, roles, decision authority, technology and controls to understand how an organisation operates today, where AI and automation can genuinely improve performance, and what needs to change for those capabilities to be used effectively.
The objective is not more AI. It is better operations.
Our work spans operational transformation, AI-enabled operating models, decision authority, human-AI teaming and assurance. In consequential environments, these disciplines need to be considered together rather than as separate technical, governance or organisational problems.
Capability ≠ Authority. What a system can do is not the same as what it should be authorised to do. Kelward explicitly considers authority, accountability, controls and evidence as part of the design of AI-enabled operating systems.
Kelward is the consulting and operational transformation capability of Lean Strategy Pty Ltd, a 100% Australian-owned professional services company. Lean Strategy has previously contracted to the Australian Department of Defence through the Defence Support Services Panel, with approximately seven years of consulting delivery into Defence.
Kelward works independently of particular technology platforms and is suited to organisations operating in complex, regulated, sovereign or security-sensitive environments.
Better operations through clearer work, better decisions and appropriate use of technology.
About Matt
Matt Harvey
Matt has more than two decades of experience across engineering, operations, consulting, organisational transformation, Defence and complex operational environments.
His career began in aircraft engineering with the Royal Air Force, followed by eleven years with Pratt & Whitney Canada across technical, operational and management roles. He subsequently moved into management consulting and has approximately seven years of experience consulting to the Australian Department of Defence.
Matt is Managing Director of Lean Strategy Pty Ltd. He holds an MSc in Lean Operations from Cardiff University and is currently completing a Master of Artificial Intelligence at La Trobe University.
His current work focuses on operational transformation in AI-enabled environments: how process, information, people, decision authority and technology should be designed as organisations adopt increasingly capable AI and automation.
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Rethinking how your organisation should operate with AI?
Kelward works with organisations facing operational, organisational and governance questions created by AI, automation and changing ways of working.